PRIVACY STATEMENT & RETURN POLICY

PRIVACY STATEMENT
We our concerned about your privacy and security while using our website!

All customer information is maintained in strictest confidence. We will not share names, addresses or other information with anyone. We follow all local, state, and federal laws. If you make any inquiry about using the products we sell for illegal activities we will be prohibited from selling you any of our product by mail or by in-store purchase.

A "cookie" is not an edible goodie you get at the bakery, at least when it comes to the use of an on-line computer order. It is a small piece of information that websites use to help make shopping online easier. This information is stored on your computer's hard drive. When you use our online shopping service, we use this technology to retain items in your shopping basket until you are ready to check out. If you exit the site without placing the order, the items remain in your shopping basket until your next visit. However, personal information about you is NOT maintained in this process.

We verify all credit cardholder's name and address information with the card issuing bank for all credit card orders (including Visa, MasterCard , American Express, Discover and Debit Cards). This will protect both of us from costly credit card fraud. We require a daytime telephone number on all credit card sales in case we need to contact you by phone. Hydroharry's pursues all attempts at credit card fraud and ignores any concept of confidentiality when dealing with fraudulent transactions. All credit card sales are subject to Hydroharry's approval.

RETURN POLICY
Shipping method will be determined by Turbo Hydroponics, however, if you prefer a certain carrier you may request that shipper. We commonly ship via UPS, but ship via FedEx and USPS as well.It is your responsibility to inspect and note all damages or shortages. Damages and shortages must be reported within 7 days of delivery. We will gladly replace or credit a damaged product once the damaged product is reported and picked up. Returns will not be accepted without an authorization. Contact us via phone, fax, or e-mail for an authorization. All defective products must be tested before returning. You are responsible for the unit until it is delivered so please be sure to package all items carefully. If an item is returned and found not to be defective it will be returned to you and you will be billed for all shipping costs. Non-defective returns must be unopened and in original packaging and is subject to a 10% restocking fee. We will not accept non-defective returns after 30 days from original sale. Backorders will be shipped as soon as the products arrive to us. Please inform us if you would like us to hold the order for all backorders and if authorization is needed before sending backordered items. Most items, excluding nutrients, carry some sort of warranty. Please contact us or refer to the product for further warranty info.